Technology Support Specialist

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Kleos is in search of a dedicated Technology Support professional to ensure the seamless operation of our clients’ digital infrastructure and provide technical assistance to their team members and community.

Department: Technology
Project Location(s): Remote

Responsibilities

Candidates can look forward to the following responsibilities:

  • Provide technical support and troubleshooting for hardware, software, and network issues.
  • Install, configure, and maintain computer systems, software applications, and peripherals.
  • Manage IT security protocols and data backup procedures to safeguard organizational assets.
  • Train team members and users on technology best practices and procedures.

Skills/Experience

  • Proven experience in technology support roles, with a strong understanding of IT systems and infrastructure.
  • Proficiency in troubleshooting hardware and software issues across various platforms.
  • Knowledge of cybersecurity principles and data protection practices.
  • Excellent communication skills and the ability to provide clear technical guidance and support.